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FAQ Page

Privacy Policy/ Client Satisfaction

CruzArts will not post any private contact information including name, address, phone number,  e-mail address,as well as financial information including credit card numbers, to third parties. All client information is kept in confidence and used only for the purpose of transacting business with my clients.My policy at CruzArtz is to provide the highest quality  Original Art , I want to ensure you're completely satisfied with your purchase. If for any reason you're not satisfied with your purchase, please contact me here : (zardoz0611@gmail.com ) and include your order number and a brief description of what is going on. I will contact you to see what I can do to help.


Bay Photo is my fulfillment partner, this is their shipping policy

Economy Shipping is free!

  • Orders 11x14 and smaller that fit in a flat mailer may be shipped for free to anywhere within the US - 5-10 business days shipping time depending on location (actual shipping times may vary and are dependent on USPS).

$1.80 Standard Shipping Within 2 Business Days or Less

  • When you place an order for over $12.00 worth of photographic prints and/or finishing services, you pay only $1.80 for Standard Shipping with delivery within 2 business days or less anywhere in the contiguous US (dependant on carrier's workload).
  • Pay only $6.00 per order for Standard Shipping on orders under $12.00.
  • Please note, orders over $500 may incur additional shipping charges. We will contact you regarding shipping and freight options.
  • Available on orders placed via Bay ROES.

Overnight Shipping

  • Overnight shipping (delivery next business day) in our Standard Catalog of Bay ROES is available for $16.00 per order (excludes MetalPrints, Acrylic Prints, Wood Prints, and Framed Prints).
  • Choosing Overnight shipping does not change production times. If you need an order completed in less than the normal turnaround time, please choose one of our Rush options.

Albums

  • Albums are shipped for a flat $7.00 per album for 3-day shipping.

Metal Prints, Acrylic Prints, Canvas Prints, Wood Prints, & Framed Prints

  • Shipping fees for the Metal Prints, Acrylic Prints, Canvas, Wood Prints, and Framed Prints catalogs vary depending on the size of the print (see pricing below).
  • Due to shipping requirements and the potential for damage, some products must be crated at an additional cost. This includes all MetalPrints over 30" on the short side or over 40" in length, as well as all Canvas Prints 40" and over on the short side or 60" over in length.
  • 2-Day and Overnight shipping methods are not available for Acrylic Prints larger than 40x60".
  • Please see the Cart/Checkout area of the Metal Prints, Acrylic Prints, Wood Prints, and Framed Prints catalogs in Bay ROES for shipping pricing.

Large Size & Custom Size Products

  • Products over 40" long that are shipped flat, such as MetalPrints, may require freight shipping, we can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • Custom Sizes may incur an increased shipping charge due to special handling.

PO Boxes

  • PO Box addresses will be shipped via US Postal Service. This is free for orders of Photographic Prints 11x14 and smaller. Larger orders will be charged the full cost of shipping per standard Bay ROES order shipped USPS within the Contiguous United States.

Shipping Outside of the Contiguous US, Expedited Shipping, and Special Requests

  • If you reside outside of the contiguous United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
  • .We are not responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at support@bayphoto.com with the details of what will be in the order and the address it will be shipped to.
  • APO shipping is charged full cost and sent via USPS.

 Additional Information

  • Shipping charges are per order.Shipping times are listed as business days and do not include lab Production Times.Notifications of Order Shipment are sent via email. Please update your information in MyBayPhoto.com with your correct email address, or if default shipping information changes.


Shipping transit times below are dependant on the carrier's ability to deliver on time and are not guaranteed by Bay Photo.

Standard & Economy Catalogs, Competition Prints

Standard (2 business days in transit) for orders over $12
free
Standard (2 business days in transit) for orders under $12
$6.00
Overnight (next business day)
$16.00
International, AK, HI, APO
at cost
US Post - 11x14 and smaller 
free
Drop Ship: Ground
$6.00
Drop Ship: 2-Day
$10.00
Drop Ship: Overnight
$18.50
Drop Ship: International, AK, HI, APO
at cost
Drop Ship: US Post - 11x14 and smaller
$3.75

Fine Art Prints

Standard (2 business days in transit)
$1.80
Overnight (next business day)
$16.00
International, AK, HI, APO
at cost
US Post - 11x14 and smaller
free
Drop Ship: Ground
$6.00
Drop Ship: 2-Day
$10.00
Drop Ship: Overnight
$18.50
Drop Ship: International, AK, HI, APO
at cost
Drop Ship: US Post - 11x14 and smaller
$3.75

Albums

Standard (within 3 days)
$7.00
Overnight (next business day)
$15.00
International, AK, HI, APO
at cost
Drop Ship: Standard (within 3 days)
$13.00
Drop Ship: Overnight
$21.00
Drop Ship: International, AK, HI, APO
at cost

Metal Prints, Acrylic Prints, Wood Prints, & Framed Prints

Ground - 11x14 & smaller
$6.00
Ground - 12x12 to 20x24
$9.85
Ground - 20x30 to 30x45
$14.85
Ground - 40x40 to 40x60
$70.00
Ground - over 40x60
billed at cost
2-Day - 11x14 & smaller
$9.95
2-Day - 12x12 to 20x24
$14.95
2-Day - 20x30 to 30x45
$19.75
2-Day - 40x40 to 40x60
$99.00
2-Day* - over 40x60
billed at cost
Overnight* - Next Business Day
at cost
International, AK, HI, APO
at cost
Drop Ship Ground - 11x14 & smaller
$12.00
Drop Ship Ground - 12x12 to 20x24
$15.95
Drop Ship Ground - 20x30 to 30x45
$21.85
Drop Ship Ground - 40x40 to 40x60
$76.00
Drop Ship Ground - over 40x60
billed at cost
Drop Ship 2-Day - 11x14 & smaller
$15.95
Drop Ship 2-Day - 12x12 to 20x24
$20.95
Drop Ship 2-Day - 20x30 to 30x45
$25.75
Drop Ship 2-Day - 40x40 to 40x60
$105.00
Drop Ship 2-Day* - over 40x60billed at cost
Drop Ship Overnight* - Next Business Day
at cost
Drop Ship International, AK, HI, APO
at cost

Canvas Prints

Ground - 11x14 & smaller
$6.00
Ground - 12x12 to 20x24
$9.85
Ground - 20x30 to 30x45
$14.85
Ground - 40x40 to 40x60
$35.00
Ground - over 40x60
billed at cost
2-Day - 11x14 & smaller
$9.95
2-Day - 12x12 to 20x24
$14.95
2-Day - 20x30 to 30x45
$19.75
2-Day - 40x40 to 40x60
$49.00
2-Day* - over 40x60
billed at cost
Overnight* - Next Business Day
at cost
International, AK, HI, APO
at cost
Drop Ship Ground - 11x14 & smaller
$12.00
Drop Ship Ground - 12x12 to 20x24
$15.95
Drop Ship Ground - 20x30 to 30x45
$21.85
Drop Ship Ground - 40x40 to 40x60
$41.00
Drop Ship Ground - over 40x60
billed at cost
Drop Ship 2-Day - 11x14 & smaller
$15.95
Drop Ship 2-Day - 12x12 to 20x24
$20.95
Drop Ship 2-Day - 20x30 to 30x45
$25.75
Drop Ship 2-Day - 40x40 to 40x60
$55.00
Drop Ship 2-Day* - over 40x60
billed at cost
Drop Ship Overnight* - Next Business Day
at cost
Drop Ship International, AK, HI, APO
at cost

Wooden Shipping Crate

Metal Prints over 30" on the short side, or over 40" in length, as well as all Canvas Prints 40" and over on the short side or 60" over in length must be crated. Prices are in addition to shipping. Save by ordering up to 3 prints per crate!

Crate for Prints 30x40 & smaller
$45.00
Crate for Prints over 30x40 to 40x60
$65.00
Crate for Prints over 40x60"
$100.00

Return Policy

  • All sales of Original Art are final. Original Art is sold as is. No exchanges and/or refunds available.
  • If any print product is defective or damaged in transit to the customer, it will be replaced at cost and sent to the customer with expedited shipping so that it arrives at the soonest time possible. 
  • A 20%  restock fee is charged for all print product replaced. This fee includes shipping charges.
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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

My policy at CruzArtz is to provide the highest quality Original Art , I want to ensure you're completely satisfied with your purchase. If for any reason you're not satisfied with your purchase, please contact me here : (zardoz0611@gmail.com ) and include your order number and a brief description of what is going on. I will contact you to see what I can do to help. There's a 20% restocking fee that is applied for any order cancelled or exchanged.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All Prints are on high-quality media using only archival inks. (see the trust badge)

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